Refund policy

Return and Refund Policy:

At Nala Kamana, we strive to ensure your satisfaction with every purchase. We understand that occasionally situations may arise where you may need to return or request a refund for your abaya. We have outlined our Return and Refund Policy below to guide you through the process:

Returns:

  1. Eligibility:

    • To be eligible for a return, your abaya must be unused, in the same condition as when you received it, and in its original packaging.
    • The return request must be initiated within 14 days from the date of delivery.

  2. Return Process:

    • To initiate a return, please contact our customer service team via email or phone. Provide us with your order details and the reason for your return.
    • Our customer service team will guide you through the return process and provide you with the necessary instructions and shipping information.
    • Please ensure that the abaya is securely packaged to avoid any damage during transit.

  3. Return Shipping:

    • The customer is responsible for the shipping costs associated with the return, unless the abaya received is damaged or defective.
    • We recommend using a trackable shipping service to ensure the safe return of the item.
    • Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds:

  1. Eligibility:

    • If your return is approved, we will initiate the refund process.
    • Refunds will be issued for the purchase price of the abaya, excluding any shipping charges.

  2. Refund Process:

    • Refunds will be processed using the original payment method used for the purchase.
    • Please allow for a reasonable processing time for the refund to be reflected in your account, depending on your payment provider.

  3. Non-Refundable Items:

    • Certain items are non-refundable, including but not limited to customized or altered abayas, accessories, and sale/clearance items. These items will be clearly marked as non-refundable at the time of purchase.

Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired abaya.

Please Note:

  • Nala Kamana reserves the right to refuse a return or refund if the abaya does not meet the eligibility criteria outlined above.
  • We are not responsible for any lost or damaged items during the return shipping process.

If you have any further questions or require assistance with the return or refund process, please don't hesitate to contact our customer service team. We are here to help and ensure your satisfaction.

Thank you for choosing Nala Kamana.

Last Updated: 19 Jun 2023